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  • Revised All Industry Rates(AIRs) of Duty Drawback notified. For details refer to notification no 07/2020-Cus.( N.T.) 2020. - Click here
  • Vacancy Circular for the post of Inspector on loan basis NACIN, ZTI, New Delhi. - Click here
  • ATTN: BUDGET UPDATE :On account of Budget 2020-2021, due to be presented on "01-Feb-2020", filing of B.E.'s would not be available from 20:00 Hours onwards on "01-Feb-2020" till completion of updation of all changes in the ICES 1.5.
  • Standard Operating Procedure (SOP) for IGST refunds for exporters issued.
  • Tender for Cab and Taxi Hiring. - Click here
  • Draft Civil List-2020 of IRS (C&CE) Officers as on 01.01.2020. - Click here
  • Attention: Dept. Exam. of Inspectors for Central Tax: Due to Assembly Elections on Delhi State on 08.02.2020, the Dept. Exam has been re-scheduled from 04.02.2020-07.02.2020 to 03.03.2020-06.03.2020. Other details to follow.
  • List of Awardees of WCO Certificate of Merit to be given on International Customs Day Celebration 2020. - Click here
  • One-Day training on "Human Trafficking: Sensitization of Customs Officers" for Group 'A' and 'B' Officers of CBIC on 17th February, 2020 at NACIN, Faridabad -reg. - Click here - Hindi Click here
  • One-Day Course on "Organization for the Prohibition of Chemical Weapons (OPCW) and Chemical Weapons Convention (CWC)" for Group 'A' and 'B' officers of CBIC on 28th February, 2020 at NACIN, Faridabad -reg. - Click here
  • Postponement of One-Day Course on "Vigilance Matters" for Group 'A' and 'B' Officers of CBIC (Inquiry Officer/ Presenting Officer/Disciplinary Authority) on 27th January, 2020 at NACIN, Faridabad -reg. - Click here
  • Post Graduate Diploma in Commercial Laws (PGDCL) conducted by NLSIU, Bengaluru for Group- "A" officers of CBIC from 03.02.2020-19.02.2020 at NACIN, Faridabad. - Click here
  • OM dated 20.01.2020 regarding corrections in the integrated All India Seniority List (AISL) of Superintendents of Central Excise for the period 01.01.1998 to 31.12.2006. - Click here
  • The official Website of www.nacinchandigarh.gov.in of NACIN, Zonal Campus, Chandigarh was launched by Sh. Devendra singh, Principal Director General, NACIN, Faridabad on 18th January,2020 in the presence of Sh. Anil Kumar Gupta, Principal Additional Director General and other officers of the Department.
  • One-Day Course on 'Vigilance Matters' for Group 'A' and 'B' Officers of CBIC (Inquiry Officer/ Presenting Officer/ Disciplinary Authority) on 27th January, 2020 at NACIN, Faridabad - Click here
  • CGST Rules, 2017 as amended up to 01.01.2020 have been uploaded
  • Notification issued to appoint Revisional Authority under CGST Act, 2017
  • Vacancy circular for preparation of panel Source selection of superintendent/Inspector on deputation basis in DGAP(Directorate General of Anti-profiteering)
  • Notification issued to extend the one-time amnesty scheme to file all FORM GSTR-1 from July 2017 to November, 2019 till 17th January, 2020.
  • General Elections to the Legislative Assembly of NCT of Delhi, 2020 - Briefing meeting of Expenditure Observers - Reg - Click here
  • Circular regarding Levy and Collection of SWS in cash issued. For details refer to Circular No. 02/2020 dated 10.01.2020 - Click here
  • Judgment dated 06.12.2019 passed by Hon'ble Supreme Court in Civil Appeal No. 9237/2019 in the case of M/s Unicorn Industries v. Union of India - Click here
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CITIZENS’ CHARTER

Vision
Partnering in India’s socio-economic growth by formulating and implementing progressive indirect tax policies adopting stakeholder-centric approach and protecting the frontiers.
Mission
 A robust indirect tax and border control administration, with a view towards delivery of services, which is –
  • Simple and predictable
  • Fair and just
  • Transparent
  • Technology-driven
 
           and which –
  • Encourages trust – based voluntary compliance
  • Protects honest taxpayers’ rights
  • Facilitates trade with risk-based enforcement
  • Enables legitimate movement of people, goods and services.
  •  Supplement the efforts to ensure national security, and;
  • Continually invests in capacity building to achieve professional and ethical excellence.
 
Our Motto
 
“Desh Sevarth Kar Sanchay” Tax collection in Service of the Nation
 
Core Values
  • Integrity and judiciousness
  • Impartiality and Fairness
  • Courtesy and Understanding
  • Objectivity and Transparency
  • Uprightness and Conscientiousness
  • Promptness and Efficiency
Our Expectations
We expect citizens to:
  • Uphold and respect the laws of the land
  • Voluntarily discharge all tax liabilities
  • Fulfill their duties and legal obligations in time
  • Be honest in furnishing information
  • Be co-operative and forthright in inquiries and verifications
  • Avoid unnecessary litigation.
OUR STANDARDS
We aspire to provide the following key services within specified timelines:
S.No. Key Services Timelines
1 i. Acknowledgement of all written communication including declarations, intimations, applications and returns  3 days
ii. Acknowledgement of communication received through electronic media Immediate
 
2 Convey decision on matters including declarations or assessments 15 days
3 i. Disposal of refund claim of Customs Duty
ii. Disposal of refund claims of GST
 90 days from receipt of complete application
 60 days from the receipt of complete application
4
  • i. Sanction of Drawback
  • (a) In Case of electronic processing of drawback claims 7 days after filing of export general manifest
    (b)  In Case of manual processing of drawback claims 15 days of filling of manual return
    ii.  Fixation of Brand rate of Duty Drawback 30 days from date of complete application
    5 Cargo Release Time
    (a)   In case of exports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport & Land Customs Stations

    i. 48 hours
    ii. 24 hours
    (b)   In case of imports
    i. For Sea Cargo
    ii. Air Cargo, Inland Container Deport
    iii. Land Customs Stations

    i. 72 hours
    ii. 48 hours
    iii. 24 hours
    6 GST Registration 3 days after receipt of complete application form
    7 Amendment in registration, if found eligible 15 days
    8 Cancellation of GST Registration 30 days from the date of application
    9 Advance intimation before undertaking audit Minimum 15 days
    10 Conclusion of Audit, if being conducted at the premises of the auditee
     
    • a.GST Audit
    • b.Customs Audit
     

     
    • a.90 days from the commencement of audit
    • b.30 days from the commencement of audit
    11 Intimation of findings of audit 30 days after conclusion of audit
    12 Release of seized documents and things, if not required by the Department 30 days after issue of Show Cause Notice
    13 Complete examination and clearance of export consignment at factory/warehouse premises 24 hours from receipt of application by proper officer
     
    14 Permission for self-sealing for export consignment 10 days from receipt of application by proper officer
    15 Issue of Orders-in-Original/Orders-in-Appeal 30 days from the date of conclusion of personal hearing where all the requisite information is available
    16 Finalization of provisional assessment 30 days from the date of conclusion of inquiry or submission of requisite documents
    17. Return of Bond and BG in Export Promotion Schemes
    (a) When not selected by customs for verification 10 days from receipt of complete application including EODC
    (b) Other cases not under investigation 30  days from receipt of complete application including EODC
     
     
    OUR COMMITMENT
    We shall strive to:
    • To encourage voluntary compliance
    • To educate citizens about indirect tax laws
    • To continuously enhance service delivery standards
    • To promote a consultative and collaborative environment
    • To provide information and other assistance at the GST Seva Kendras/Facilitation Counters as also on the website www.cbic.gov.in
    • To effectively combat corruption as part of the comprehensive national mission for promotion of integrity
    Grievance Redressal
    • We will acknowledge grievances within 48 hours of receipt and attempt to provide final reply within 30 days of their receipt.
    • In case the grievance is not responded to within the prescribed time norms or the remedy offered is not satisfactory, an appeal can be filed with the next higher authority. The appeal will be decided within 15 days of the receipt.
    • Common grievances can be taken up in Open House meetings of Public Grievance Committee, Customs Clearance Facilitation Committee, Permanent Trade Facilitation Committee, Regional Advisory Committee.
    • The grievance redressal mechanism including contact details of public grievance officers are available on the website www.cbic.gov.in

     




    Note:

    • Information required to be published under Section 4.1.b of RTI Act, 2005 are available on the website www.cbic.gov.in
    • The standards of service deliverables under GST are applicable mutatis mutandis to the service deliverables under Central Excise and the Service Tax.
    • Time norms for other services, as may be prescribed, shall also be observed.